FAQ

 

How will my order ship and how much will I be charged?

In-stock orders are delivered within 5-8 business days from the time you placed your order. The shipping rates we offer is base on USPS weight price to individual states.   

 

Will you give me a tracking number? 

Of course... When your order ships out you'll get an automatic e-mail with a tracking number. The tracking number will also be viewable in the 'order details' of any order in your history. We’ll provide the tracking number as soon as your order ships, but it sometimes takes the number 24-48 hours to go live within the shipper’s system.

 

How do I cancel my order?

If the items you order are already in stock, your order will move to our packaging department very quickly. If you ever need to cancel an order after placing it, just go to your order history within 30 minutes of your purchase. You’ll be able to make modifications there as long as the order hasn’t been sent to packaging.

 

**Please note** Orders that have already been sent to our warehouse for packing and shipping cannot be canceled, added to, or modified. Our warehouse works fast, so we may not always be able to cancel orders for items that are already in stock

 

Do you have international shipping? 

Unfortunately not at this time., We currently only ship within the United States.

 

 

 

 

Payment Option

 

How do I pay for my Soul 2 Sole Sneaker Center purchase? 

We currently accept credit card payment from Visa, Master Card, American Express, and Discover. Simply enter your payment information in Step 1 of our checkout process. 

 

Soul 2 Sole is now accepting PayPal payments. To do so, simply connect your PayPal account in the Billing Profile section of your Account Settings page, or click "Checkout with PayPal" above your shipping address on the Checkout page

 

Yes, definitely. We take security very seriously and have put measures in place to prevent the loss, misuse and alteration of any information under our control. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology.

 

When do I get charged for my purchase? 

Your credit card will not be charged until your order is packaged by our warehouse. If any item in your order is part of a pre-sale, this may be 2-4 weeks after your order is placed. Once your credit card is charged, your order will be listed as "Completed" in your order history. It may take 3-5 business days for the charge to appear on your credit card statement. You may also see an initial pending transaction when you first place your order. This is simply to verify that the funds are available. We will not withdraw any funds until your order is in packaging.

 

Why was my credit card declined? 

Credit cards are declined for a variety of reasons, such as an incorrect billing address or insufficient funds to complete the desired purchase. If the billing address that you provide at checkout does not match the information from your financial institution, your order will likely be held for further review. When a credit card is declined, we do not necessarily receive any specific reasons explaining why. We get a general “declined” message from the financial institution, and no specifics are noted. If your credit card is declined and you do not know why, we strongly recommend contacting your financial institution for more information.

 

Does Soul 2 Sole Sneaker Center charge sales tax? 

Soul 2 Sole currently only charges sales tax to members who reside in New York. It's required by law that we charge sales tax in states where we have a physical presence.

 

 

 

 

Returns

 

What is the Soul 2 Sole Sneaker Center Return Policy? 

Sorry, however we do not accept any returns or exchanges, all sales and purchases made on Soul 2 Sole Sneaker Center are final!

 

How do I contact you?

Contact us any time, for any reason:

Question about a product?

Site not performing properly?

Wholesale suggestion for new brands that you'll like to see available on Soul 2 Sole Sneaker Center?

Let us know how we can improve your customer experience?

If you have a question about an order, please make sure to include your order number.

Contact Us

 

Do you have a phone number?

Absolutely... Our customer service line is (917) 387 8798. Our staff are available from 9AM-10PM, EST, Monday through Friday.

 

TERMS AND CONDITIONS

 

Welcome to the Soul 2 Sole! Please read this User Agreement before using our Service.

 

Soul 2 Sole respects your concerns about privacy. This Privacy Policy describes the types of personal information we collect, how we use (and don’t use!) the information and with whom we share it.  We also describe, among other things, the measures we take to protect the security of the information and how you can contact us about our privacy practices. 

We recognize that we must maintain and use your personal information responsibly. And when we say “we”, “our” or “us”, we mean collectively on Soul 2 Sole and, when we refer to “personal information”, we mean information by which you or the device you are using to connect to the Internet can be identified.

 

 

 

Information We Collect

 

We may obtain personal information about you from various sources, including this and our other websites, mobile applications, when you call or email us or communicate with us through social media, or when you participate in events or other promotions.  We also may obtain information about you from our business partners and other third parties.  Any personal information you provide to us is maintained on secure servers and our internal systems.

Our primary goal in collecting personal information is to provide you, the user, with a customized experience on our sites. This includes personalization services, interactive communications, online shopping and many other types of services, all of which are completely free to you.

 

 

 

The types of personal information we may obtain include:

 

  • Provide products you request

  • Process, validate, confirm, verify, deliver and track your purchases (including by processing payment card transactions, arranging shipping and handling returns and refunds, and contacting you about your orders, including by telephone)

  • Maintain a record of the purchases you make and the areas you browse on our sites

  • Respond to your questions and comments and provide customer support

  •  

    Your contact information (such as name, Twitter handle, postal and email address, or phone number);

  • Username and password for the account you may establish on our sites;

  • Payment details (including payment card number, security code, expiration date, cardholder name and billing address);

  • Shipping information (including the shipping address and phone number);

  • Any content (e.g., comments, photographs, information and other materials) that you post directly on our sites (please bear in mind any personal information you submit can be read, collected or used by others; accordingly, please exercise caution when deciding to disclose any personal information in public activities or submissions);

  • Information you provide by interacting with us through social media, including photographs;

  • Location information, such as the real-time geographic location of the device on which you install our mobile applications (note: when you use one of our applications on your mobile device you may be able to choose not to share your geo-location details with us by adjusting the device’s location services settings.  For instructions on changing the relevant settings, please contact your service provider or device manufacturer);

  • Reading, browsing and shopping behavior and preferences, and a record of the purchases you make on our websites;

  • Your search queries conducted on our sites; and

  • Other details that you may submit to us or that may be included in the information provided to us by third parties.

  • And, when we refer to “personal information”, we mean information by which you or the device you are using to connect to the Internet can be identified.

  • Information We Collect

  • We may obtain personal information about you from various sources, including this and our other websites, mobile applications, when you call or email us or communicate with us through social media, or when you participate in events or other promotions.  We also may obtain information about you from our business partners and other third parties.  Any personal information you provide to us is maintained on secure servers and our internal systems.

  • Our primary goal in collecting personal information is to provide you, the user, with a customized experience on our sites. This includes personalization services, interactive communications, online shopping and many other types of services, all of which are completely free to you.

  • The types of personal information we may obtain include:

  • Your contact information (such as name, Twitter handle, postal and email address, or phone number);

  • Username and password for the account you may establish on our sites;

  • Payment details (including payment card number, security code, expiration date, cardholder name and billing address);

  • Shipping information (including the shipping address and phone number);

  • Demographic information (such as age, date of birth and gender);

  • Any content (e.g., comments, photographs, information and other materials) that you post directly on our sites (please bear in mind any personal information you submit can be read, collected or used by others; accordingly, please exercise caution when deciding to disclose any personal information in public activities or submissions);

  • Information you provide by interacting with us through social media, including photographs;

  • Location information, such as the real-time geographic location of the device on which you install our mobile applications (note: when you use one of our applications on your mobile device you may be able to choose not to share your geo-location details with us by adjusting the device’s location services settings.  For instructions on changing the relevant settings, please contact your service provider or device manufacturer);

  • Reading, browsing and shopping behavior and preferences, and a record of the purchases you make on our websites;

  • Your search queries conducted on our sites; and

  • Other details that you may submit to us or that may be included in the information provided to us by third parties.

 

In addition, we may use “cookies,” “device identifiers” or similar types of technology to collect information about your use of our sites.  We may use this information to help us enhance the efficiency and usefulness of our sites, to customize your visit to our sites, and for other purposes to make your visit more convenient or to enable us to enhance our services. For your information, “cookies” are files that are stored on your computer’s hard drive by a website, and “device identifiers” are files that are stored on your mobile device that identify your device.  In addition, we may use third parties to provide other products to you through our sites. These third parties may employ cookies, device identifiers, or similar technologies.  Note: most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies.  Please note, however, that without cookies you may not be able to take full advantage of all of our sites’ features.  In addition, disabling cookies may cancel opt-outs that rely on cookies, such as targeted advertising opt-outs.  Finally, your mobile device may provide you with information and choices on what data is shared with us. We also may use third-party website analytics tools that collect information about visitor traffic on our sites and mobile applications. Without limiting the generality of the foregoing, we use Google Analytics, a web analytics service provided by Google, Inc. (“Google”), and the Google Analytics tracking code implemented by us supports Display Advertising and its features. We will not facilitate the merging of personally-identifiable information with non-personally identifiable information previously collected from such Display Advertising features unless you have first been provided with abundant notice of and given us your prior affirmative (i.e. opt-in) consent to, that merger. We and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize and serve ads based on your past visits to our sites. For example, we may use such analytics to (i) display content specific advertisements to visitors that have previously visited our sites when those visitors go to other websites (e.g., Google may show ads relating to our sites to those visitors across the Internet) and (ii) help us determine how your ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to our sites. You can opt out of Google Analytics for Display Advertising and customize Google Display ads using the Google Ads Preferences Manager.

 

 

 

How We DO NOT Use the Information We Collect

 

Apart from the circumstance of sale of our entire company in a merger or similar type of transaction, Soul 2 Sole will never rent or sell Your PERSONAL INFORMATION.  We appreciate your enthusiasm for our products and and we promise not to abuse that trust.  We make this promise because we understand just how much you value your privacy.

 

 

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